Why is my travel order not in DTS?

Check paragraph e on the back page of AROWS-R order. Does it state DTS or RTS? If RTS, file an eFinance voucher. If DTS, send AROWS-R Tracking Number to DTS Help desk to determine if there is an issue with interface between DTS And AROWS-R.

AFRC/FM-DTS

Why do I keep getting Null Pointer errors? I see something in the detail saying Non-Mileage expense but which one?

The most recent update created some new expense types that don’t work properly yet. Remove any of the below expenses from your Voucher and re-input as indicated:

• TMC Fee - Not in Air Amount; claim as TMC Fee in Ticketed Expenses

• Lodging Early Check-in Fee; manually enter in other expense

• Lodging Retained on Leave; manually enter

• Lodging Resort Fees; claim as part of lodging tax

• Government Oil/Fuel; claim as rental car fuel

How do I change my split disbursement within DTS Voucher?

Go to Additional Options>Payment Totals and then add/subtract from the GTC amount. You can press the Calculate button to see how your changes affected the split disbursement before submitting.

Why is CBA or Personal my only option for reimbursement of expenses? Where is GOVCC?

First, double-check your GTC info within your DTS document (Authorization or Voucher). Your expiration date may have past. If so, update it in your Profile first then go back into your document under Additional Options>My Account Information and click Refresh Account Data. If expiration date is current then you’ll need to speak with your unit DTS Rep (ODTA). They’ll have to select GTC Card Holder radio button within DTA Maintenance Tool.

My DTS Authorization is approved but I don’t see my voucher?

You’ll have to click the Create New Document button then select Voucher. A list of approved DTS Authorizations will appear for you to create a DTS Voucher from.

What is considered a valid receipt?

The receipt must show the company name, date services were provided, unit price of item/service, amount “Paid” and “Amount Due” of $0 or evidence of payment.

My voucher was rejected due to not having orders uploaded. I can see my orders in my trip workbook. How do I correct this so my voucher can get paid?”

The Reviewing Officials (RO) and Approving Officials (AO) cannot view your trip workbook. You will need to load your files to Substantiating Documents for them be able to view.